Real-time Event-Driven CRM

Act on customer events instantly with AI‑powered intelligence.

Adience turns live customer activity into intelligent decisions, automation, and personalized engagement — without delays, batch jobs, or rigid schemas.

adience-cli
<50ms
Event Latency
Real-time
Segmentation
AI-native
Intelligence
Zero
Schema Migrations
Everything happens in real time.

Every click, transaction, and engagement signal flows through Adience as a structured event — processed instantly for insight, automation, and AI‑driven decisions.

Real-time Event Ingestion

Stream customer data via REST APIs as structured JSON events. Every interaction is captured, contextualized, and ready for processing in milliseconds.

Event-driven Automation

Trigger actions on any event type or attribute. Send emails, SMS, push notifications, fire webhooks, and update customer state — all automatically.

Schema-light Attributes

Add new fields anytime without migrations or downtime. New attributes are immediately available across triggers, segmentation, analytics, and AI.

Intelligence that acts, not just reports.

Adience embeds predictive models directly into your customer workflows. Churn scoring, conversion propensity, anomaly detection, and next-best-action recommendations — all running continuously on live data.

Ask Adience — query your customer data in plain English and get instant, AI-generated answers.

ask> Show me users who signed up last month but haven't activated
Found 128 users matching criteria.
67% are on free plans. Top drop-off: onboarding step 3.
Recommendation: A/B test simplified onboarding flow.
ask> What's driving churn in the enterprise segment?
Top factors: low API usage (43%), no admin login in 14+ days (31%), support ticket escalation (18%).
3 accounts need immediate attention.
Segments that update as events arrive.

Build dynamic segments based on event frequency, behavioral patterns, lifecycle stage, and AI-driven outcomes. Segments recalculate in real time — no batch jobs, no stale data.

AI-driven Journeys adapt timing, channel selection, and sequencing to each customer's real-time behavior.

Event: user.feature.activated
Segment: power_user_candidates
AI: Best channel = in-app (82% open rate)
Action: Show upgrade prompt
Wait: 48h → If no conversion → Email follow-up
Result: 34% conversion lift
Connects to everything you use.

REST APIs, webhooks, native connectors, and a streaming data layer that fits into your existing stack.

REST API Webhooks Segment Snowflake BigQuery Slack Salesforce HubSpot Stripe Twilio SendGrid Kafka PostgreSQL S3 Custom Webhooks
Built for teams that move fast.

From startups to enterprise, Adience powers real-time customer intelligence across industries.

💻

SaaS

Feature adoption tracking, onboarding optimization, churn prediction, and expansion revenue signals.

🏦

Fintech

Real-time engagement, risk signal detection, compliance audit trails, and behavioral scoring.

🏠

Marketplaces

Buyer and seller engagement loops, trust scoring, fraud detection, and real-time supply-demand matching.

🛒

E-commerce

Personalization, abandoned cart recovery, high-intent detection, and real-time product recommendations.

🏢

Enterprise

Unified intelligence layer, scalable event automation, faster onboarding, and cross-team visibility.

Enterprise-grade from day one.

Built for reliability, compliance, and scale — so you can focus on your customers.

🔒

Encryption

AES-256 at rest, TLS 1.3 in transit. End-to-end data protection.

Compliance

SOC 2 Type II, GDPR, CCPA ready. Full audit trails on every event.

📈

Scalability

Horizontally scalable. Handles millions of events per second without breaking a sweat.

🛡

Uptime

99.99% SLA. Multi-region, auto-failover, zero-downtime deployments.

Ready to see Adience in action?

See how real-time event intelligence can transform your customer engagement. Book a personalized demo with our team.

Or reach us at hello@adience.io